Refund policy
Order Cancellation within 24 Hours (Before Shipping):
Cancellation Window:
Customers have the right to cancel their orders within 24 hours of placing the order, provided the order has not yet been shipped.
Cancellation Procedure:
To cancel an order, customers must contact our customer support team through our website, email, or phone. Please provide your order number for reference.
Refund Process:
Upon successful cancellation within the specified time frame, a full refund will be issued to the original payment method used for the purchase.
Shipped Orders:
If the order has already been shipped within the 24-hour window, it cannot be canceled. Customers can initiate a return request once they receive the product, following our Return Policy.
Return Policy (After Receiving the Shipped Order):
Returns Accepted:
We accept returns for products that are in their original condition (unopened and unused) within 7 days of receiving the order. Please initiate the return process through our website.
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
Refund Process:
Once we receive the returned product and verify its condition, a refund will be issued to the original payment method used for the purchase, minus any applicable return shipping fees.
Returning Goods Exceptions:
1. Custom or Personalized Products:
Orders for custom or personalized products are non-cancelable and non-refundable once production has begun.
2. Goods Damaged Due to Customer Mishandling :
We cannot accept returns for goods that have been mishandled by the customer and subsequently, they were damaged after delivery. This includes products that, by their nature, are sensitive to handling and storage conditions.
3. Improper Installation:
If the goods, according to their nature, require proper installation guidance, and this guidance is not followed, we cannot accept returns for such items once they have been installed. Please note that these exceptions are in place to ensure the quality and safety of our products and to protect our customers' interests.