Refund policy
Cancellation, Refund, Exchange & Replacement Policy
Inventaa
At Inventaa, we strive to provide our customers with a smooth, reliable, and transparent shopping experience. Please read the following policy carefully before placing an order.
Order Cancellation
An order can be cancelled within 12 hours of placing the order, provided that the order has not yet been dispatched.
To request a cancellation, please contact our support team as soon as possible:
· WhatsApp: 7299039181
· Email: support@inventaa.in
Once the cancellation request is approved, the order will be cancelled and the eligible refund will be processed.
Refund Processing
For refunds processed directly by Inventaa, customers may be required to provide their bank account details or UPI ID.
Once the required details are received and the refund is approved, the refund will be processed within 4–5 working days.
Cancellation After Dispatch
Once an order has been dispatched, cancellation is not applicable.
Customers are therefore requested to contact us as soon as possible if they wish to cancel an order.
Replacements
Replacement requests must be raised within 7 days from the date of delivery.
A replacement may be provided in the following situations:
A. Product Damaged During Transit
If the product is damaged during transit, please contact us as soon as possible after delivery with your:
· Order ID
· Clear photographs of the product and packaging
· Videos of the product and packaging, where applicable
Our team will review the request and, if approved, arrange for a replacement.
B. Wrong Product Delivered by Inventaa
If Inventaa has shipped a product that is different from the one ordered, the customer may request a replacement.
Replacement Return Process
Where a return is required, a shipping label will be shared with the customer.
The customer is requested to:
· Pack the product securely, along with all attachments, to prevent any damage during transit.
· Affix the provided shipping label securely to the outside of the package.
Once the eligible product has been picked up or received by Inventaa, the replacement will be dispatched, subject to the applicable conditions and product availability.
Exchanges
Customers who wish to exchange a product must raise an exchange request within 7 days from the date of delivery and provide clear photographs and videos of the product.
Exchange Eligibility
To be eligible for an exchange, the product must:
· Be in its original condition.
· Be unused and free from any damage caused after delivery.
· Be returned in its original packaging.
· Include all accessories, tags, and other items originally supplied with the product.
Exchange Process
For all exchange requests, including requests relating to a damaged product received, the customer may be required to dispatch the product through a courier service to the address provided by Inventaa.
Once the product is received, it will undergo a quality check.
Subject to successful completion of the quality check and fulfillment of the applicable exchange conditions, the eligible exchange will be arranged.
Incorrect Order Placement by Customer
If a customer has ordered the wrong product, size, variant, or quantity, a correction or exchange may be provided, subject to product eligibility and availability.
If the Order Has Not Been Dispatched
Customers should contact us as soon as possible to request a correction or exchange.
An exchange may be considered, subject to the following conditions:
· The product must be eligible for exchange and available in stock.
· The customer must dispatch the product through a courier service to the address provided by Inventaa.
· Once the product is received, it will undergo a quality check.
Subject to successful completion of the quality check and fulfillment of the applicable exchange conditions, the eligible exchange will be arranged.
Missing Accessories or Included Items
If any accessory or item specifically mentioned as included with the product is missing, please contact our support team within 7 days from the date of delivery.
After verification, Inventaa will arrange the applicable missing item, subject to availability.
Policy Updates
Inventaa reserves the right to modify or update this policy from time to time.
Any changes or updates will become effective once the revised policy is published on our website.
Contact Us
For cancellation, refund, exchange, or replacement requests, please contact our support team:
· WhatsApp: 7299039181
· Email: support@inventaa.in
Please keep your order ID and relevant photographs/videos ready when contacting our support team to help us resolve your request promptly.